At Kashi Organic, we strive to provide our customers with the best products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You have 24 Hrs to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Please include a receipt or proof of purchase with your return.
2. Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 3 working days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@kashiorganic.com.
4. Cancellation Policy
- Cancellation Window: Customers can cancel their order within 60 Mins of placing it.
- Non-Cancellable Items: Orders for perishable products (e.g., certain supplements or food items) or products that are made to order cannot be canceled once they have been processed.
5. Non-Returnable Items
- Certain items, such as perishable goods, health and personal care items, and gift cards, are non-returnable.
6. Shipping
- You will be responsible for paying for your own shipping costs for returning your item.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Contact Information
- If you have any questions about our Refund and Return Policy, please contact us at support@kashiorganic.com.